Best CRM Software for Small Business (October 2022)


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CRM software assists organizations in increasing sales, driving growth, and providing excellent customer experiences. There are several CRM systems available, each with its own set of features and advantages. We’ve compiled a list of the finest CRM software for small businesses available today to make your search easier.

We examined the best CRM systems on the market based on cost, features, and usability. We hope this guidance assists you in determining the best option for your team.

Benefits of Using A CRM

The advantages of employing a CRM software seem to be limitless. For starters, it serves as a primary repository for client information, making it available to all departments, tracking sales, organizing analytical data, and facilitating cooperation between multiple teams.

How to Choose the Best CRM Software

The return on investment from picking the finest CRM software may be enormous. However, with so many CRM solutions on the market, the search might be daunting. To avoid choice fatigue, use these easy steps to choose the best CRM for your small company.

Step 1: Identify Your Priorities and Goals

It is critical to understand why you need a CRM system in the first place. A CRM system may only benefit your company if you have certain objectives in mind. Begin with a company audit or gap analysis to help explain objectives. Examine annual company performance reports to identify areas for improvement and major objectives with timelines. Business objectives may range from extending product lines to raising revenue to improving customer service. Consider how a CRM system might assist you achieve your company objectives once you’ve identified them.

Step 2: Determine Your Team Members’ Needs

It is critical to establish who will use the system and why. Although sales and marketing departments are the most common users of CRM software, every department should be involved in the decision-making process for the system to function well. Inquire with each team member about their requirements and how they believe the software system will assist them in carrying out their responsibilities.

Step 3: Identify Key Features

The sheer number of CRM capabilities and tools is befuddling. Make a list of what you’re searching for before you start looking. To help you decide, make a list of “must-have” features. To develop the list, combine the information obtained from team members with your company objectives and timetable markers. For example, if you use the CRM for marketing, software with marketing automation, lead tracking, and data analysis may be on your must-have list.

Whatever your emphasis, be sure that solid data security and customer support capabilities are on the must-have list. Two-factor authentication, encryption, and advanced user permissions are required software security features. When questions or complaints occur, customer support tools such as live chat and phone help will be essential.

Step 4: Consider Different Types of CRM

While all CRM systems should help you build stronger connections with your customers (thus the name), there is no one-size-fits-all solution. CRM systems might differ greatly based on the elements they emphasize. CRM is classified into three types:


The major goal of collaborative CRM is to provide a consistent customer experience across all divisions of a firm. Collaborative CRMs are ideal for bigger firms with disjointed marketing, sales, and customer support teams who need assistance in exchanging real-time customer information.


The operational CRM simplifies the customer relationship management procedure. It is the greatest all-around CRM system of the three. Sales force automation, marketing automation, and service automation are three common automation elements found in operational CRMs. The automated answers aid in guiding the customer’s journey through the sales funnel, beginning with their initial encounter on your website and ending with their purchase.


Large amounts of client data may be easily collected through digital platforms. That data, however, is useless until it can be analyzed. Analytical CRM analyses your customers’ data, offering a detailed understanding of their purchase habits and patterns. These information may be used by business owners to create better marketing strategies and improve customer service.

Step 5: Create a Budget

CRM software costs vary greatly depending on the number of users, functionality, subscription base, and other factors. Prices vary from $9 per month per user to $99 per month per user on the low end. Some businesses do provide free versions of their software, but the capabilities, number of users, and storage space are severely restricted.

Another strategy to narrow down the variety of firms is to establish a budget from the outset to provide search criteria. This will give you a clear limit and remove possibilities that are outside of your budget.

Step 6: Research Top CRM Platforms

Begin investigating your possibilities after your search has been limited down to a few. You may utilise a few important factors to decide if a platform is a suitable match for your requirements.

User feedback

Read the customer reviews for the possible software on your list. Take note to what the advantages and drawbacks are listed as in the reviews. This will provide you with a more trustworthy version of the programme than the company’s website.

By word of mouth

Inquire with coworkers and other company owners about their CRM system. Are they pleased with it? What is your reasoning? Would they suggest it to a colleague in your field?

Publications for the trade

Trade periodicals and websites are usually a fantastic source of information about your sector. Spend a few hours investigating CRM software references in trade journals.

Comparisons of independent software

There are several trustworthy websites that are independent of software firms that evaluate, compare, and contrast items for customers. Forbes Advisor is one such website, and for your convenience, we’ve produced our guide to the finest CRM software.

Once you’ve reduced your search to one software vendor, put it through its paces to ensure it meets your needs. The majority of CRM suppliers provide a free full-featured trial of their system. Use this to check that the system fulfils your company’s needs and expectations.


Forbes Advisor examined CRM businesses across 39 separate data factors to determine the top CRMs of 2022. Each rating was created by comparing items within a category and comparing each candidate to the same set of parameters. According to our research, the top CRM software earned the highest total ratings.

We examined pricing, features provided, and ease of use statistics. Pipeline management, third-party integrations, analytics tools, email marketing, multicurrency compatibility, and the capacity to manage projects and leads were all examined. We examined the cost per user per month for each premium plan while determining price. We also looked at consumer feedback to see whether the user experience matched the marketing claims.

Frequently Asked Questions (FAQs)

What are the advantages of a CRM?

The capacity to segment customers, customize outreach, consolidate and organize lead, customer, and partner data, anticipate sales trends, scale internal and external communication, automate processes and data input, and find actionable patterns in customer data are all CRM advantages. All of these advantages combine to help businesses provide better lead and customer experiences, eventually increasing lead conversion rates and customer lifetime values.

What is the most straightforward CRM?

Zoho CRM is the most user-friendly of the finest CRM packages on our list. It has a simple and easy layout, as well as instructions to help you get started. It’s also customizable, so you may modify it to your own company requirements.

What exactly is an open-source CRM?

An open-source CRM allows enterprises to be highly customized. Instead of being produced and managed by a single firm, it is made out of freely available source code that is shared by users and developers all around the globe. An open-source CRM is advantageous because anybody with the necessary knowledge may “open up” the programme and update functionality, interface components, and nearly anything else as they see appropriate.

The pleasure (and helpful use) of utilizing public source code is that companies may alter and update it as they see appropriate depending on the company’s design and growth. Open-source software, such as a CRM, is suitable for specialized enterprises that need functionality that the major conventional platforms do not provide.

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